Could you please advise how long you would expect a withdrawal to take? It stated 3-5 days on 29th December (7 days ago). I have not heard anything despite trying to contact the telephone line (said I had the wrong number
) and by the contact us. I know before you have called me to obtain the card details for the refund after a couple of days.I appreciate that we have had a couple of Bank Holiday's however I could do with the money after the Christmas Break
so would appreciate a fairly speedy response 
Thanks,
