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Malrom
FISO Knight
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Error message

Post by Malrom »

When I try to save my subersubs I got the following error message:

Sorry! There has been an error. Please contact our support team with any enquiries.

That was 2 hours ago and still now!

Are you facing the same problem?

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Jagduracell
Grumpy Old Man
Posts: 3454
Joined: 23 Jul 2009, 22:00
Location: Body in London, Heart in NY
FS Record: 2nd TFF World Cup 2014, 8th in TFF Fantasy Lions and a few TFF and TFC weekly wins

Re: Error message

Post by Jagduracell »

Malrom wrote:When I try to save my subersubs I got the following error message:

Sorry! There has been an error. Please contact our support team with any enquiries.

That was 2 hours ago and still now!

Are you facing the same problem?
Yep

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Malrom
FISO Knight
Posts: 16240
Joined: 13 Oct 2005, 18:43
Location: Feet in Switzerland, Football heart in Leeds
Contact:

Re: Error message

Post by Malrom »

Jagduracell wrote:
Malrom wrote:When I try to save my subersubs I got the following error message:

Sorry! There has been an error. Please contact our support team with any enquiries.

That was 2 hours ago and still now!

Are you facing the same problem?
Yep

Glad I'm not the only one......

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Jagduracell
Grumpy Old Man
Posts: 3454
Joined: 23 Jul 2009, 22:00
Location: Body in London, Heart in NY
FS Record: 2nd TFF World Cup 2014, 8th in TFF Fantasy Lions and a few TFF and TFC weekly wins

Re: Error message

Post by Jagduracell »

They have a twitter feed on the site saying they have issues

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Malrom
FISO Knight
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Re: Error message

Post by Malrom »

Jagduracell wrote:They have a twitter feed on the site saying they have issues
I see, thank you! I'll check with Twitter then...

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menace43
Treebeard
Posts: 174
Joined: 29 Jul 2006, 11:27
Location: the Netherlands
FS Record: 1st in OFL double team 2013-14

Re: Error message

Post by menace43 »

It's really annoying. Problems seem to be bigger this season compared to previous seasons.
I have an email ready with all my changes for tomorrow :arrow: transfers and decisions about not playing certain players.
Hopefully I do not have to send this mail, but being away tomorrow I soon might have no other option...

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Britinus
Grumpy Old Man
Posts: 2170
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Location: Florida

Re: Error message

Post by Britinus »

same problem, no supersubs or changes....grrrrr :x
with time dif. can't have a lie in tomorrow :( .

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Malrom
FISO Knight
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Re: Error message

Post by Malrom »

still not working.... must be 16 hours now :twisted: :twisted:

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SE
FISOhead
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Re: Error message

Post by SE »

Allied with the app apathy, this may be my last season of OFL. They're not cheap and look to have been overtaken by superior technology elsewhere! Shabby!

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snout
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Location: Bread shop
FS Record: a slice of that cake, over there

Re: Error message

Post by snout »

A few mins ago, another update on Twitter...

Fantasy League @fantasyleague
Email classicsupport@fantasyleague.com with transfers you are attempting to make before the games kick off to ensure you don't miss out.


I just did e-mail them, with explicit supersubs instructions. Good to know they will sort it out but PITA.

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SE
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Re: Error message

Post by SE »

WORKING!

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Malrom
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Re: Error message

Post by Malrom »

snout wrote:A few mins ago, another update on Twitter...

Fantasy League @fantasyleague
Email classicsupport@fantasyleague.com with transfers you are attempting to make before the games kick off to ensure you don't miss out.


I just did e-mail them, with explicit supersubs instructions. Good to know they will sort it out but PITA.
I did the same and they didn't change a thing, but send me an email stating I should do it myself..... :twisted: :twisted:

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snout
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Re: Error message

Post by snout »

I think that was a stock reply to everyone who had mailed in.

I replied a couple of days later and Ben asked me for the links to my teams and made the changes I had asked for.

Biscuitman
FISOhead
Posts: 808
Joined: 20 Apr 2007, 21:41
FS Record: 10th TFFO 2009/10

Re: Error message

Post by Biscuitman »

Site certainly doesn't seem very robust. Would be nice to be able to rely on it working, but two or three times recently (including right now) I haven't been able to access it.

roadrunner
Red & Blue Braces
Posts: 371
Joined: 22 Mar 2010, 17:18
FS Record: 2013 Auto Trader F1 winner

Re: Error message

Post by roadrunner »

Yes come on OFL sort it out. It's one thing accepting changes by email when the site is not working, but I wanted to make a couple of transfers today when the 3pm line-ups are announced. The trouble is, I can't quite remember the £ values of the players I was considering bringing in.

Anyone on FISO got a player list, or a link to one that works?

Striker
FISO Knight
Posts: 11136
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Re: Error message

Post by Striker »

How on earth is one supposed to give specific instructions if you don't know exactly your full squad.

The only way to pressurise any fantasy game organiser is for everyone to request that their team is removed from the game and that they receive a full refund. If people don't do this they have no grounds for moaning in the future.

roadrunner
Red & Blue Braces
Posts: 371
Joined: 22 Mar 2010, 17:18
FS Record: 2013 Auto Trader F1 winner

Re: Error message

Post by roadrunner »

Striker wrote:How on earth is one supposed to give specific instructions if you don't know exactly your full squad
I wasn't sure about mine because I've entered 2 teams (I am Fresno Bob in the FISO league), but I managed to find out which was which from the Subersubs Confirmation emails I still had on my email system from previous weeks.

Biscuitman
FISOhead
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Joined: 20 Apr 2007, 21:41
FS Record: 10th TFFO 2009/10

Re: Error message

Post by Biscuitman »

Not much point paying for live updates either, if the site is unavailable..

coleridge
Grumpy Old Man
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Re: Error message

Post by coleridge »

The most expensive game to play and it's becoming a shambles.

Striker
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Re: Error message

Post by Striker »

roadrunner wrote:
Striker wrote:How on earth is one supposed to give specific instructions if you don't know exactly your full squad
I wasn't sure about mine because I've entered 2 teams (I am Fresno Bob in the FISO league), but I managed to find out which was which from the Subersubs Confirmation emails I still had on my email system from previous weeks.
Given that we have Liverpool v Everton and Arsenal v Spurs plus the odd player playing tomorrow its 99% that we can have all our players playing this weekend. So I sent an e-mail saying please ensure that all my players are playing this weekend except Villa defenders. If they're on the ball I wouldn't expect a problem, but if I get a muppet response I'll certainly be demanding my money back as they mustn't be allowed to get away with service that would shame Wonga or an electricity provider.

Striker
FISO Knight
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Joined: 13 Oct 2005, 18:32

Re: Error message

Post by Striker »

coleridge wrote:The most expensive game to play and it's becoming a shambles.
Exactly. What really pisses me off isn't the wasted entry fee as lets face it, its still half of b*gger all, but the time that I've wasted on two separate weekends this month.

Once is just about OK. but twice is definitely unacceptable.

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Northernmonkey
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Re: Error message

Post by Northernmonkey »

Deary me. Been trying for over an hour now, had enough of this poxy message! Not confident this is going to get sorted by 3pm. Carnage.


The page you have requested could not be found.

Please go back and try again.

roadrunner
Red & Blue Braces
Posts: 371
Joined: 22 Mar 2010, 17:18
FS Record: 2013 Auto Trader F1 winner

Re: Error message

Post by roadrunner »

Looks like they are back online now!

wld
Red & Blue Braces
Posts: 349
Joined: 13 Oct 2005, 18:33
Location: Preston

Re: Error message

Post by wld »

The error message is back, or at least it is for me. Pretty poor.

coleridge
Grumpy Old Man
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Joined: 13 Oct 2005, 18:26

Re: Error message

Post by coleridge »

Just tried to do a transfer before the Swansea game and the error message is back.
As I am trying to win motm, this could well end up costing me £800. :cry:

coleridge
Grumpy Old Man
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Joined: 13 Oct 2005, 18:26

Re: Error message

Post by coleridge »

As the player I was trying to bring in was Bony this really could cost me a prize.
Does anyone know if they will be able to see if I tried to do this transfer?
I tried four times to do the same transfer on two different computers.

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menace43
Treebeard
Posts: 174
Joined: 29 Jul 2006, 11:27
Location: the Netherlands
FS Record: 1st in OFL double team 2013-14

Re: Error message

Post by menace43 »

coleridge wrote:As the player I was trying to bring in was Bony this really could cost me a prize.
Does anyone know if they will be able to see if I tried to do this transfer?
I tried four times to do the same transfer on two different computers.
The best way is to send an email before kick-off. They can perform your transfer afterwards and add points retrospectively.
Hopefully you win something. I ended on 4th spot last month :cry:

coleridge
Grumpy Old Man
Posts: 1401
Joined: 13 Oct 2005, 18:26

Re: Error message

Post by coleridge »

Thanks for the reply. I think my chances depend on whether they honour the transfer or not.
I could'nt email them before the game as I was trying to get their site to work, trying different computers etc.
I hope the fact that I posted on here just after the game started will be enough evidence for them to let the transfer go through.
The one thing that is certain is that I would not be in this situation if they sorted their ongoing technical problems.

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menace43
Treebeard
Posts: 174
Joined: 29 Jul 2006, 11:27
Location: the Netherlands
FS Record: 1st in OFL double team 2013-14

Re: Error message

Post by menace43 »

coleridge wrote:Thanks for the reply. I think my chances depend on whether they honour the transfer or not.
I could'nt email them before the game as I was trying to get their site to work, trying different computers etc.
I hope the fact that I posted on here just after the game started will be enough evidence for them to let the transfer go through.
The one thing that is certain is that I would not be in this situation if they sorted their ongoing technical problems.
That's right. I don't know why, but this season is full of technical errors and a website that is down and an Iphone app that's too late.
A couple of weeks ago the supersub feature was broke again and on Saturday I had to make all my supersubs while being in an amusement park :?
It's a quite expensive game and all these flaws will make people turn to other games.
You can try to contact Ben Steele (ben.steele@fantasyleague.co.uk ), he normally handles issues like you have.
Fingers crossed for the MotM!

coleridge
Grumpy Old Man
Posts: 1401
Joined: 13 Oct 2005, 18:26

Re: Error message

Post by coleridge »

Thanks for the email address, thats really helpfull.
I did email them in the first half, but have recieved no acknowledgement as of yet which worries me.
I should be 6 points clear at the top so you can see how crucial it is, not to mention the fact I have trashed my best team chasing this.

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