Hi All
Sorry for the lack of response over the last few days - obviously we've been pretty busy over the first w/e. Responses to a number of points are as follows:
Site not available yesterday PM: Firstly, you're right there was a problem and sorry for those affected

. To explain - this was
not an issue with the database server (which is the area affected by traffic, which we and other providers have had traditional load problems with). If anything this would have been affected Saturday where we witnessed the highest concurrent traffic load over the w/e. The situation which occurred yesterday PM (which from our logs was approx an 1 1/2 hrs) related to one of the web servers not re-freshing 'app pools'. The site is managed by a number of web servers which is why some of you would have experienced this problem and others not. We re-fresh 'app pools' every 24 hours, this has been moved to every 8 hours to avoid this issue happening again. We operate a load balance solution - so this should not have happened, we're investigating now why the traffic from the non web server was not distributed. No excuses - just an explanation and an apology to those affected.
Number of teams: There are a large number of teams in the game - 100k +. A lot as some of you have already identified are swelled by the 'free' teams
Display of manager names: We'll switch this on today.
Points Processing & League Displays: As outlined - we will as a rule aim to have these updated within 3 hours of matches finishing and due to the weekly prizes a full QA match centre check within 48 hours. The leagues can take a little longer to update - with 100k+ teams we usually would expect leagues to update within 4 hours after points have gone into everyones teams.
Customer support: We appreciate some of the feedback on the forum. Emails will be dealt with in a 24 hour period within a working week (Monday to Friday) - but if you have a pressing matter or a non satisfactory response please do call us on 0844 8804 573. We do try to respond to email queries as detailed as we can, but it can be difficult for us to interpert the 'issue' in the way the context of the question is written, so sometimes over the phone it's easier to get a better understanding.
We hope the above points covers some of the key points highlighted over the last few days. We'll review this post again tomorrow and respond then...in the meantime, any direct questions do please feel free to call.
Thanks