Obviously we all check our receipts after shopping right?

If you don't I would suggest you do from now on, especially at the "Express" version.

Just bought the Mrs a couple of bottles of Gallo Sauvignon Blanc as she like the occasional glass on a Sat night. On the shelf in our Tesco Express it was marked up at £6:24 but with a special offer it was on offer for £4:98.

When it was rung through the checkout it went through at the higher price. (It happened last week too). Unfortunately laast week we didn't notice it until we got home and then couldnt be arsed to go back out. I made sure I watched the till tonight and as stated above the same thing happened. I pointed it out to Flossy behind the till and she said that it was a known problem and that the head office had started doing it more and that it wasn't connected to the till. (apparently).

I just wonder how many products it's happening with, and how many un suspecting punters are falling for it.

Don't let it happen to you.

(But obviously, you all check your receipts).....

So she knowingly tried to over-charge you?

Would appear that way yes.....

(but why should HO not get it programmed into the barcode scanning beeping thing too!)

True about HO, but she knew the price was wrong, but you had to tell her, and then she says "Oh yeah..........". Email Tescos and mention the local Police Station, and see what you get, and then go to the Police

an email of complaint will be going off to Tesco tonight, definitely. Not sure about threatening with the police though, they will laugh at us shirley!?

I doubt it. Tescos say it costs £4.98, and they charge you £6.25....... Sounds like theft to me - try it the other way round

If they over charge you can get the whole shopping free i thought. In asda, you get the item overcharged free.

Drives me absolutely mad

a while back I got overcharged most of my weekly visits to [could not provide proof of legal standard so will not name the store - lets just say it is one of the big 5 chains] in London over a period of several months. The overcharges worked out at variously as 1-20% of my bill. The customer services people said things like - "oh yes that offer ran out but we haven't changed the labels on the shelfs yet". I told them it was wrong and they would invariably say things like "what's the problem? we have given you your money back". After a little inquiring it turned out that in that particular store they only ever changed the labels on the shelf once someone had brought it to the attention of customer services that the offer had run out (i.e. it was official policy - sadly I didnt get that in writing).

A few points here:

- A £1 overcharge on a shop of £50 = 2% of turnover
- Most overcharges go unnoticed (i.e. I was not the first person to buy that multibuy offer that day).
- even if the overcharge is only say 2% on average that is 2% of the store's turnover (not profit!). That is what makes it theft on a grand scale as it must be an absolutely huge factor in the profit margin.
- For me, the money potentially made on overcharges due to out-of-date multibuy offers at that store would have dwarfed any potential savings from loyalty cards by a factor of more than 5
- The cost to my time to check the receipt, check the shelf I didnt get it wrong, queue up and then get the overcharge resolved, etc... is probably equivalent or lower than the minimum wage if I spent that time working. The stress and inconvenience involved doesnt make it worthwhile.

possible solutions?
1. if its a one-off - explain what they did was wrong and why (ask for store manager if needs be) and insist on money back plus item for free.
2. if it seems like a regular or deliberate thing - do NOT inform customer services. Inform trading standards and ask them to check it out. Keep receipts and other evidence, etc

Threaten to contact BBC Watchdog

Brings a new meaning to the phrase 'Every little helps'.I think the policy is you get twice the difference back.

Being overcharged in Tesco is the best thing that can happen to you
They will refund you double the difference if you are overcharged compared to the advertised price. So long as you have paid, just take the receipt to customer services and get your refund. The trick is not to mention it until you have paid
In your case, one bottle was charged at £6.24 and should have been £4.98
Overcharge of £1.26
Refund of £2.62
Actual price then paid for bottle is £3.62

Maybe Flossy behind the till is pocketing all the extra £1.26's and only coughing up when someone complains. Nice little earner if it's not only your wine that they're doing it with.

You are 10p out. Twice £1.26 is £2.52 not £2.62. You owe me double that. 20p please

The best tesco overcharge recently was some bakugan toys
shelf edged label said £4.97
Went through the tills at £25.97
A refund of £42 for every one purchased (You also keep the item)

Murf - A typo, nothing more

Just checked my Tesco receipt from earlier having bought (for Mrs m of course) a bottle of Gallo White Zinfandel that was marked as reduced to £4.99. They had charged me.......





......£4.99. bustards.

What do you expect the police to do Blah?

Quite clearly a trading standards issue

That is who I meant

The fact that flossie knows about it, and continues to charge the higher price sounds decidedly illegal.......

I'm always the awkward git who queries at the till if something hasn't gone through right. If there's a big enough queue behind you, you usually get away with it